Juvay · Terms · Privacy · Refunds

Juvay Refund Policy

Last updated: 27 August 2026. Juvay is operated by R&R Digital Solutions, Trinidad and Tobago.

1. Cash pickup and cash on delivery

These sales are between the buyer and the merchant. Pay when you collect or when the order is delivered. If the goods are not as described, take it up with the merchant first. Juvay does not hold the cash and cannot issue a card refund for a cash sale.

2. Platform subscriptions

Paid Starter and Business plans are not offered until Wam can actually take that money. There is no bank-setup button and no PayPal subscribe button. If a Wam charge is later taken for a plan, a refund request goes to support@juvay.app and is handled by a human. A successful charge does not by itself fulfil a store upgrade.

3. What we do not sell here

Juvay does not take PayPal, Stripe, or WiPay payments. Digital catalogue items that used to show a PayPal button are not checkouts on this site.

4. Contact

support@juvay.app